Senior Engagement Manager

Responsibilities

1. Relationship Development: building and cultivating existing relationships with customers, keep driving strategic value and continue building perception of Capillary as a strategic partner across all customer touch points

2. Project Management : Initiate and prioritize key projects, track business development and drive them to closure.

3. Drive Adoption : Work with internal and brand stakeholders to drive key product adoption in markets.

4. Custodian of Contractual KPIs for overall program : Keep track of all the contractual KPIs (Ops, Business, Platform).

5. Conflict Resolution :Engage cross functionally (with Product and Tech) to bring in enhancements that are show stoppers.

6. Engage customer stakeholders : Cadences ad Reviews and help drive charters at program level

Key Traits

Previous Account Management / EM experience 4+ years of work experience

Has worked in a cross functional environment especially engaged with Tech / Product

Strong in Business Analytics

Ability to put together a strong plan and drive it to execution .

Can make sense of ambiguous business problems and map it to offerings at Capillary.

Help identify opportunities of upsell/ cross sell (eyes and ears across touch points)

Someone with lots of patience and willing to learn from everyday !