About Flutter Entertainment
Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars and Sportsbet. As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience. Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the Pioneers section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game.
About Flutter Entertainment India
Our office, located in the heart of Hi-Tech City in Hyderabad, is the Global Capability Center for Flutter Entertainment. Now home to 700+ talented colleagues, we are driving the future of entertainment across critical areas like Technology, Infosec, Procurement, Customer, and HR Operations. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination. We have ambitious growth plans and goals for the future and the global and local scale to achieve them.
Role Overview
We are looking for a Senior Employee Relations Manager to be based in our Hyderabad Shared Capability Centre and lead both on site employee relations matters and support in creating a positive employee relations function.
As the Senior Employee Relations Manager as part of our Global HR Operations team at our Global Capability Service Centre in India, you will initially lead the employee relations function at the site. This role is pivotal in shaping and driving our employee relations strategy for the site initially and longer term will support our global employee relations operations and as such the role will require you to be hands-on with operational delivery.
You will be responsible for managing complex employee relations issues, including investigations, whistleblowing cases, and broader employee grievances, while also establishing strong relationships with stakeholders across multiple countries as part of the Flutter group and on the Hyderabad site.
You will report to the HR Specialist Services Lead.
You will also provide dedicated support to the wider HR operations team, alongside working in partnership with legal and compliance teams on site.
Key Responsibilities
- Operational Delivery: Actively manage and resolve complex employee relations issues, including but not limited to investigations, whistleblowing cases, and employee grievances.
- Leadership and Setup: Lead the setup and establishment of the employee relations function in India in conjunction with the UK counterpart, ensuring alignment with global standards and best practices with the ER .
- Stakeholder Management: Build strong, effective relationships with key stakeholders across multiple countries, including HR, legal, and leadership teams, to ensure a consistent and collaborative approach to employee relations.
- Strategic Guidance: Provide strategic advice and guidance on employee relations matters, supporting the development of policies and processes that align with our company's values and business objectives.
- Team Leadership: As the function grows, lead and mentor a team of ER professionals, fostering a high-performance culture that emphasises continuous improvement and best practice.
- Data Analysis and Reporting: Utilise data and analytics to identify trends and insights, driving proactive solutions to mitigate risk and improve employee experience.
- Training and Development: Develop and deliver training programs to build ER capability within the broader HR team and the business.
Qualifications And Experience
- Extensive experience in leading an Employee Relations function, preferably within a multinational or complex organisational environment, including management and coaching of ER professionals in a global context.
- Proven track record in setting up and establishing ER functions, particularly in new or growing markets, ideally in India
- Dedicated understanding of employment & labour law knowledge in India and wider global contexts as needed.
- Strong operational experience with hands-on delivery of ER activities, including investigations, whistleblowing and grievance handling.
- Comfortable getting stuck in to some of the complex cases
- Excellent communication and stakeholder management skills, with the ability to influence and engage at all levels.
- A thorough understanding of Indian employment law and regulations, along with experience in managing ER issues across multiple jurisdictions.
- Demonstrated ability to work independently and drive change in a fast-paced, dynamic environment.
- A passion for employee relations and a commitment to creating a positive workplace culture.
- Relevant employee relations qualification
