Senior Director Operations

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
  Maintain an open line of communication between staff and senior management.
  Manage and staff the operations assigned.
  Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training provision of excellent clientele service, problem resolution and the like.
  Develop individual and team goals and implement plans to carry out objectives.
  Guide the Operations Managers in meeting all team & individual goals.
  Ensure compliance with all established policies and procedures.
  Assist the Vice President of Operations in crafting operations procedures.
• Job Description

  Job Description

  • At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Operations and Management or equivalent.

  • Capable of building and maintaining client relationship is required for this role

  • Managed at least 700 -1,000 FTEs with good mix of Industries supported

  • Proven track record of meeting and delivering targets.

  • Excellent communication skills, both verbal and written.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to

We invite you to explore all TaskUs career opportunities and apply through the provided URL.