Overview
Job Title: Senior Director, Account Management
Location: Bangalore
Position: Full-time
Department: Account Management
Position Overview
Annalect is currently seeking an Account Manager to join our Technology team. We are seeking passionate individuals eager for personal and professional growth within our supportive and collaborative culture. In this role, you will be crucial in managing and nurturing strategic relationships with key clients. You will be responsible for ensuring client satisfaction, driving growth, and process improvement opportunities. This position requires exceptional communication skills, a deep understanding of our technology solutions, and the ability to collaborate effectively with cross-functional teams. The role be focused on driving strategic outcomes driven by strong execution capabilities. Join us for a journey of growth, collaboration, and innovation in a role where your skills and passions can truly shine.
We are an equal opportunity employer.
Annalect, a division of Omnicom Media Group, reaffirms its commitment to the policy of Equal Employment Opportunity and to carrying out this policy at all of its offices. It shall be the policy of Omnicom Media Group to (1) recruit, select, hire, train, promote, pay, discipline and terminate employees in all job classifications without regard to age, race, color, creed, national origin, citizenship status, alienage, religion, sex, sexual orientation, marital status, veteran status, disability or any other basis upon which discrimination against or harassment of employees or applicants for employment is prohibited under any applicable federal, state or local equal opportunity employment laws and (2) ensure that all personnel actions are administered without discrimination in violation of applicable law.
Responsibilities
Key Responsibilities:
- Own the responsibilities of multiple client accounts.
- Develop and maintain strong relationships with key client stakeholder.
- Drive a governance based cadences directly with Client Leadership for strategy, direction, progress and decisions that would enable business success.
- On an ongoing basis, understand client goals, objectives, and challenges to provide tailored solutions and build long-term partnerships.
- Act as the primary point of contact, addressing client inquiries, concerns, and escalations in a timely and professional manner.
- Closely entrenched in the internal delivery process and outcomes. Actively participate in delivery meetings (internal and client team) to have a complete knowledge of deliverables, challenges, communication, risks, and mitigation plan.
- Drive and provide Client-perspective inputs to your delivery teams in supporting/challenging/enabling our delivery teams. Continuously keep the team abreast of changes/expectations that impact our delivery team.
- Bridge technical inputs/best practices/industry knowledge for our teams when required.
- Constantly be on the lookout out for possible escalations by engaging with stakeholders early-on and understanding their business commitments.
- Risk Action Plan (RAP): Continuously monitor the joint actions to address incidents. Provide frequent communication to every relevant group of stakeholders.
- Post-Mortem Analysis (PMA): Ensure the approaches are well embedded in the ways of working for future.
- Drive insights-based reporting to all key stakeholders. Define the cadence and type of data, reports, insights needed for various groups.
- Drive the growth of the Key Accounts through the effective practice management approaches (finance/billing, integrating to our BSC, people management, locations, KM and more).
- Drive the org structure of your delivery teams, in conjunction with client's org structure planning and the rest of the BU to plan out reporting, trainings, skill-readiness, hiring.
- Accountable for budget planning, utilization, timesheet/invoicing accuracy in compliance with the business unit. Drive client compliances.
Qualifications
Required Skills
- Background in software development, engineering or another technical field.
- Knowledge of product and software development methods.
- Knowledge of media industry segment is a must. Knowledge of technologies in the industry segment is a must.
- Experience in a leadership or managerial role.
- Thorough understanding of Agile processes.
- Knowledgeable in technology. Previous experience of working with web products (.NET web products and AWS services is a strong plus).
- Highly detail-oriented and someone who loves creating and implementing Agile processes.
- At least 10 - 12 years of experience in a software development related role.
- Ability to work in an agile manner in a rapidly changing requirement environment.
- Experience in managing third-party partnerships and driving success.
- Excellent negotiation skills, written and verbal communications skills, with experience communicating across groups with varying degrees of technical background.
- Organized: Must be able to manage deadlines and prioritize daily, weekly and monthly tasks
- Detail-oriented: Accuracy and attention to detail is very important in this position.
- Analytical, evaluative, and likes to solve problems
- Strong mediation and negotiation skills.
- Working experience with European/USA clients.
Additional Skills
- You are excited about working for a young, high-growth company where things are changing every day.
- In fact, you thrive in environments where there is ambiguity, no matter how chaotic the circumstances, you know how to handle a lot of moving parts without getting overwhelmed and you enjoy bringing a sense of order and process to that chaos.
- You are always curious and eager to better understand, expand your knowledge, and encourage that knowledge with others.
- You write and speak eloquently, no matter how tired or stressed you are, with a focus on efficiency and intention.
- You enjoy digging into the work, you follow through on every responsibility and are willing to seek out the unspoken expectations - you understand that delegating does not mean shirking but supporting those you are relying and trusting on to help handle that work.
- You are passionate about delivering great software products that create value for the organization, our clients, and our users.
- The ideal candidate will be a qualified CPO with a keen eye for details, and the ability to easily flow from discussions with software engineers to executive management personnel.
- Strong written and verbal communication skills along with a collaborative personality are a must.
