Reporting to the Lead ServiceNow and working alongside Next Technical Specialist and UK team members, this role is responsible for delivery and rollout of new functionality across the Core ServiceNow platform.
Job title:
Senior Developer - ServiceNow
Job Description:
Responsibilities:
- Scope, implement and test projects, including the necessary communication and creation of documentation.
- Develop and deploy changes to the platform, including liaising with third-party vendors to deploy solutions.
- Perform regression testing and applying fixes to the system for upgrades/patches.
- Provide technical advice to junior members of the ServiceNow Development team.
- Perform technical reviews for junior team members.
- Drive adoption of best practices and test management, utilising Automated Test Framework (ATF).
- Design and implement automation using integrations and other platform products
Essential:
- Demonstrable experience in developing the ServiceNow platform.
- Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
- Experience with developing/customising Workspaces.
- Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes).
- Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
- Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
- System integration experience using inbound and outbound web services (REST, SOAP).
- Effective communicator at all levels of the business.
- Proven capabilities in managing enterprise level platforms
- Ability to work to tight deadlines and under pressure
- Knowledge of Agile and Scrum methodologies is advantageous.
Desirable:
- ServiceNow Certified System Administrator
- Customer Service Management
- SOAP API
- Performance Analytics
- Platform Analytics
- Dashboards & Reporting
- Predictive Intelligence
- Task Intelligence
- Now Assist / GenAI
- Next Experience Workspace / UI Builder
- Decision Builder
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Permanent
