Own the Engagement plan to deliver to the expected outcomes & impact
Expert of Agile ways of working including SAFe, Scrum, Kanban
Create and drive the engagement plan to deliver to the expected outcomes & impact
Own estimation using Story Points
Provide visibility and predictability on the plan to key stakeholders through active tracking of the plan, and measuring key metrics (flow, quality, value)
Proactively manage Risk/issues/ Dependencies for the engagement
Address Customer issues/ Escalations in cooperation with the Account Manager
Own Stakeholder Management, Governance and Communication
Identify key stakeholders, their objectives and expectations from the engagement
Align engagement plans to deliver to the stakeholder objectives
Gather feedback from the stakeholders and define action plan to incorporate the feedback
Establish a communication plan for all key internal/external stakeholders
Define reports and drive the forums for key stakeholders (daily, weekly, monthly, quarterly)
Collaborate with internal stakeholders across Practices to align them on engagement plan, progress, priorities and actions
Engage with third-parties/ consultants to improve the solution or resolve any issues/ dependencies
Own Team setup and management:
Setup the team for success by driving team onboarding, ramp up/knowledge transfer
Actively manage the fulfilment needs for the engagement through staffing/ hiring/ contracting. Ensure the required systems are kept updated and provide heads-up/ communication to key stakeholders on the fulfilment status
Resolve team conflicts using conflict resolution techniques and encourage team bonding to build trust and collaboration
Mentor delivery leaders, team members to build a high performing team by encouraging learning, innovation, career growth amongst team members
Encourage team-members/group to participate in Organisation activities and contribute to initiatives/forums
Lead by example/ be the role model on the Organization Values, culture and encourage your teams to contribute to building M+ as a Great Place to Work
Manage the Engagement Financials
Effectively track and improve the financial health of the Engagement by exploring relevant levers that can be applied in the context
Identify key financial metrics for the Engagement and provide updates on the metrics in required forums
Manage engagement revenue and resource forecasts, and define course correction/ recovery actions
Manage engagement invoicing/ billing details
Drive the engagement maturity
Proactively schedule reviews and audits for the Engagement to de-risk and address any critical issues
Improve the delivery maturity of the Engagement by incorporating audit/review findings and enabling adoption of best practices
Drive continuous improvement plan to incrementally evolve the outcomes for the team
Drive a culture of experimentation and learning in the team
Contribute learnings/ accelerators from the engagement back to Material methods & tools repository
Support account growth
Engage the clients on future roadmap for the Engagement
Proactively provide insights on potential business opportunities to Material Client Partner for further exploration
Prepare customer proposals and statements of work
Actively participate in new Business Development
Build an understanding of Material offerings to work more effectively along with a cross-practice team for delivering an engagement successfully
About you
Minimum experience required is 15 -18 years in software industry.
8+ years Program management experience with end-to-end delivery
Industry leading Scrum Master certifications like SAFe/ CSM
Should have hands on experience in P&L, Gross Margins, Revenue Target.
Strong understanding of Agile and associated toolset (Jira/ ADO/ Test and Dev Automation tools)
Strong understanding of CMS/Platform/Insights/Data Engineering background is a must
Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction across different models (T&M, Fixed Price, Staff Aug, Managed Services)
Experience in managing an enterprise product development team preferably in a multi-geo or offshore environment
Excellent leadership and stakeholder management skills
Excellent communication, presentation, and planning skills
Exceptional organizational, leadership, team management and stakeholder management skills
Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
Ability to handle multiple projects and assignments
Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
