Basic function
We're looking for an enthusiastic researcher with a strong passion to deeply understand customer pain points. Together with a multidisciplinary team of front-end engineers, user-experience designers, user researchers, and other professionals, you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns.
We are characterized by an entrepreneurial and informal but professional working atmosphere. You will work in a dynamic and international organization where your personal development is encouraged and supported.
Essential Duties And Responsibilities
- Collaborates with product leadership to understand market segments, user needs, and product strategy. Independently identifies areas for improvement and proposes user research to better understand user needs.
- Interprets business challenges and recommends best practices to improve technology products, business processes or services through applicable technology.
- Guide the product team in strategic decision-making, from identifying the key user needs to the end of the envisioning process, followed by extensive Go-to-market strategy research cycles.
- Create understanding and empathy around user needs, stated and unstated, for the entire product team, including UX designers, product managers, and engineers.
- Explore the behaviors and motivations of the users through methods like contextual inquiry, surveys, and usability testing.
- Be an ambassador of design thinking and a user-centered process.
- Ask smart questions, take risks, champion new ideas, and be absolutely relentless in your pursuit of excellence.
Job Qualifications
- You have eight or more years of experience working in the field of user research ideally within an agile environment
- Ideally, you have 2-3 years of providing UX research for the teams in Tax and Accounting or Finance fields
- A Bachelor's degree (BTech or BSc, Computer Science or MCA) from a four-year college or university
- You have a solid grasp of generative and evaluative research methods for collecting data and insights that reveal user's behaviors, needs, and opinions and can use the insights to inform design and go-to-market decisions
- You advocate research findings to diverse audiences through engaging reports and presentations
- You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
- You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
- You are open to feedback and have no issues receiving (constructive) criticism
- Excellent English verbal and written communication skills are essential
What We Offer
- Flexible work hours
- The ability to work from home or from the office with a fully digital workplace
- An enthusiastic multinational, multidisciplinary team of UX professionals
- Career growth, learning and development there is plenty of room for personal development and support from management
- We embrace diversity and we foster inclusion. Our priority is developing talented people, regardless of their gender, background, or life preferences
Travel Requirements
The position might require some travel post-pandemic, domestic and international, on a regular basis, comprising no more than 20% of total days worked.
Convinced you are the right fit Then don't hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying.
