Senior/Customer Support Executive

Key Responsibilities:

Respond to customer service issues promptly and professionally via Calls/Email's

Take ownership of customer escalations, ensuring all issues are effectively resolved.

Collaborate with various departments to expedite problem resolution.

Keep accurate records of discussions or correspondence with customers.

Analyze escalation patterns and suggest improvements to reduce future escalations.

Provide feedback to the internal teams on potential product improvements based on customer

feedback.

Develop and maintain in-depth knowledge of company products and services.

Qualifications:

Proven experience in a customer support role with an emphasis on handling escalated issues.

Excellent communication and negotiation skills.

Ability to remain professional and courteous with customers at all times.

Strong problem-solving and decision-making abilities.

Experience using customer service software, databases, and tools.

Patience and ability to manage stress.

Good understanding of management practices and techniques.

Excellent time management skills.

Graduation

Prior Gaming experience will be an advantage

What We Offer:

A supportive and dynamic team environment.

Competitive salary and benefits package.

Opportunities for professional growth and development.