Own the technical relationship during the implementation, collaborating with the customer and internal stakeholders to understand business goals and define an implementation strategy.
Own the overall health and success of our customers, which include onboarding, adoption, ensuring value realization, and retention.
Being the main point of contact for our customers and becoming a trusted and strategic advisor, driving best practices and innovation.
Navigate product, engineering, sales & marketing to deliver the best experience to customers.
Manage multiple implementations confidently and be able to prioritize enhancement requests.
Work with product and engineering to continuously enhance the product while protecting the product roadmap delivery.
Support the sales process by discussing the service offerings during sales presentations while providing input into proposal.
Minimum 10 years of experience in Customer Success or equivalent role at a SaaS technology company, focused on increasing customer satisfaction, adoption, and retention
Minimum 5 years of experience in implementation management in a f
