Role and Responsibilities:
As a vital team member, you'll have a multifaceted role, collaborating closely with customers, product development, engineering, AI, and support teams. Your key responsibilities will include:
- Drive seamless implementation and onboarding, ensuring efficient project management and documentation for effective product adoption.
- Cultivate a network of champions within each account through education, coaching, and influential skills.
- Manage and exceed customer expectations, taking ownership of requirements and resolving issues.
- Serve as a trusted advisor conducting business reviews and advocating for our customers, positioning yourself as a recruitment thought leader.
- Enhance product adoption, ensure client retention, and advocate for Sense's global customers.
- Conduct product training, deliver engaging presentations, and provide accurate & timely reports.
- Provide consultation to clients on industry best practices and process methodology.
- Proactively manage contract renewals by identifying renewal opportunities and ensuring renewals are completed on time. Address customer concerns and negotiate contract terms when necessary.
- Act as a crucial liaison between customers and internal teams.
In addition to the above, we encourage you to:
- Take the initiative towards product and process enhancement.
- Contribute to the development of courseware and comprehensive documentation.
- Become an expert in customer success, recruitment, leveraging your expertise to benefit the team and customers alike.
What We're Seeking:
- 3-5 years of experience in Enterprise SaaS Implementation and Account Management.
- HR Tech SaaS experience is a definite plus.
- Bachelor's Degree in Computer Science or relevant experience along with Business Education is preferred.
- Exceptional communication and articulation skills, encompassing active listening, verbal, written, and interpersonal abilities.
- A personable and agile personality, facilitating strong client relationships.
- A strong sense of urgency and empathy, coupled with sound technical aptitude.
- Experience in a fast-paced SaaS startup environment, adept at managing multiple tasks and thriving in pressure situations.
- Proficient in Excel/Google Sheets, JIRA, and PowerPoint, with strong analytical capabilities.
- Comfortable discussing technology and handling technical inquiries.
Additional Information
Perks & Benefits
- Medical insurance for employees and dependents
- Quarterly Professional Development allowance
- Company Wellness Days (On months without holidays, you are still given a 3-day weekend)
- Equity
Join us at Sense and be part of a dynamic, innovative team reshaping the future of recruitment. Your skills and passion will contribute to building something extraordinary. Are you ready to make a difference and help us create the next unicorn Apply now and let's embark on this exciting journey together!
