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Building Maintenance,
Home Services,
Commercial Real Estate
We are looking for a Process Associate and team player who has the ability to carry out multitask on the property management project.. He / She will be responsible to coordinate with the local team as well as team members located in the UK for a property management client. Senior prospective candidate may expect Team leading position depending upon his / her 1st yearly review.
Responsibilities and Duties
Important Terms : (TT = Tanents / LL = Landlords)
- Work with a UK-based client (Property Management) lettings and commercial department along with the team in India
- Dealing with properties (both residential and commercial) maintenance enquirers via call/emails, CRM Tickets and property inspections.
- Carry out Virtual Property Inspections and prepare inspections reports and submit to Landlords. Also follow-up maintenance issues observed during the virtual inspections.
- Placing calls to Landlords and Tenants registered on the CRM and verifying them to make their profile complete on the CRM for the TT and LL.
- Motivate Tenants and Landlords to keep their profile up to date and upload the properties they have to rent them out
- Liaise with landlords/engineers/contractors and tenants daily basis
- Manage and keep up to date with UK legal legislation when required (Training will be provided)
- Deal with rental residential / commercial properties inquiries dealing setting appointments etc. on CRM
- Effectively resolve discrepancies and complaints of customers TT & LL
- Highly organized and able to prioritize workload
- Build and maintain relationships with tenants, landlords, contractors, etc.
- Co-ordinate carrying out property inspections in line with tenancy requirements on CRM
- Place credit control calls and chase vendor invoices relating to property management.
- He / she may work as buffer staff on the project for first few months to train him/ her for 360 degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically.
- He / she should learn 360 degree processes within the project.
- He / she will have a chance to lead the team in near future as Team Leader looking to performance of the candidate
What is must
The candidate must have experience working withInternational voice processeither for UK , USA ,Canada or Australia. He / she should be ready to learn quickly all processes 360 degree on the project. Freshers with excellent communications can also try.
Male or Female
We invite both of the candidates happily.
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: 30,000.00 - 45,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Experience:
Work Location: In person
Any Graduate
Date Posted: 14/11/2024
Job ID: 100321707
Zobone BPO India is and established brand of Zobone Group of Companies. The organization is functioning under legal name of Zobone International Outsourcing Pvt. Ltd. Our organization has seen rapid growth which continues today across a wider range of sectors such as Banking & Finance, Insurance, Real Estate, Charities, Consumer and Public Sector.
We’ve created our company so that our culture embraces big thinking and little details, providing impact through delivery. It’s our approach that sets us apart from the rest; and we are proud of our reputation within as a market leader in on-shore & offshore business processing solutions. Together with you, we optimize your processes, help you become more competitive enable you to achieve your business goals.
Our people, culture, and delivery methods come together in what makes Dev BPO stand out. We firmly believe that our clients are entitled to an unrivalled consulting and support experience. Your trust in our abilities should make you excited to be working with us and strengthening our relationship in the years to come.
