Minimum 1 Year of experience is required in any domain- Job Role: Senior Customer Support Executive (International Voice Process)
Responsibilities:
-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
-Customer Service handling escalated tickets and coach them to improve their user handling skills.
-Provide customer support through phone.
-Work with other departments to resolve customer issues in a timely manner.
-Serve as a point of contact for customer support and complaints.
-Proactively identify, investigate, and resolve recurring customer support issues.
Required Qualification: Graduate
CTC: 5 LPA + Allowances + Incentives
Location: Pune
Notice: Immediate or Currently Serving
Work From Office
24/7 Shifts
5 Days Working, 2 Days off
2 Way Cab Facility
Job Types: Full-time, Permanent
Pay: Up to 500,
- 00 per year
Jadwal: - Night shift
Rotational shiftTunjangan: Life insurance
Provident Fund
Upah Tambahan:
Experience:- total work: 1 year (Required)
Work Location: In person
+91 9113742368
