Are you excited about technical matters and enjoy having close contact with customers Are you eager to join a professional sales team that collaborates with other departments to exceed customer expectations within the industrial segment
The Frontline Representative will be an integral part of the Middle Office Department and the main role is to provide timely customer support to ensure utmost customer satisfaction and finally customer delight. They has to carry out order management and delivery in an efficient and effective manner to fulfill the organization's requirements.
Job Purpose
- To act in line with the Grundfos Purpose and company policies.
- To meet and exceed the internal and external customers expectations.
- To ensure that sales targets is achieved in a cost effective manner and coordinate with sales teams and Channel Partners for the same.
- To coordinate between planning, production and sales teams.
- To provide information regarding availability of products & best possible deliveries for local assembled pumps by checking with planning team. For project orders, playing a crucial role in co-ordination with planning team on the delivery lead times during offer stage and ensuring the same during post-order process.
What is the job about
- Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.
- Provide instant support/solution to inquiries via 1office hotline; Ensure agent's availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;
- Identify sales opportunity from new customer and generate leads to external sales
- Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.
- Collect product knowledge and share to the team
- Convert clean orders into Sales Order in SAP(SO) & owner of extranet process.
- Complete Contract review for high value orders & the orders to be booked after compliance to Pricing policy and Approvals.
- Initiate part code creation for non-standard material to ensure timely order booking of direct orders.
- Ensure order acknowledgements/delivery confirmation sent to the customers within agreed time lines.
- Liaise with External customers/Internal customer on delivery schedule/Inspection/any special requirement/change notifications and send out pre-alert information/report to ensure timely order execution.
- Review order status and regularly update sales management about daily/monthly sales and open orders status
- Implement Grundfos Pricing Policy and effective monitor Aged orders, Storage Charges & Cancellation request.
- Provide pre-order support in terms of delivery/material support for customers/sales engineers
- Implement and review department KPI
Your background
- Bachelor's Degree in Engineering with minimum of 3-5 years work experience in Order Execution/Quotations/Customer Support preferably from Engineering Industry
- Good in English communication
- Knowledge in SAP- CRM is preferable
Do you want to learn more
This position is based out of
Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If this job sounds appealing, please send your resume and cover letter by clicking Apply.
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We look forward to hearing from you.
