Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey
- Customer Relationship Management:Key Accounts Management: Develop and maintain strong relationships with key customers and strategic accounts
- Customer Satisfaction: Ensure high levels of customer satisfaction by addressing their needs and resolving any issues promptly
- Account Retention: Implement strategies to retain key accounts and prevent customer churn
- Sales and Revenue Generation:Upselling and Cross-Selling: Identify opportunities to increase sales and revenue from key accounts by offering additional products or services
- Revenue Growth: Develop account growth strategies to meet revenue and sales targets
- Account Support and Coordination:Account Analysis: Analyze key accounts to understand their needs, goals, and challenges
- Account Planning: Create account plans that outline strategies for meeting customer objectives
- Communication: Act as a primary point of contact between key accounts and the company, facilitating communication and coordination
- Team Collaboration:Internal Collaboration: Collaborate with sales, marketing, and customer support teams to ensure key accounts receive optimal service
- Problem Solving:Issue Resolution: Address and resolve customer issues, concerns, or complaints to maintain positive relationships
- Conflict Resolution: Mediate and resolve conflicts that may arise between key accounts and the company
- Reporting and Analysis:Data Analysis: Analyze data related to key accounts to track performance and identify areas for improvement
- Reporting: Generate reports and provide insights on key account performance and revenue
