- Implement day to day customer credit related operational tasks to ensure delivery meets partner and customer expectations and is consistent with set process performance indicators, applicable service level agreements, customer functions core values and policies established within the bp Group.
- Specifically, they will:
- Provide senior leadership recommendations on key and strategic accounts, risk assessments on new applications and scheduled reviews through the analysis of financial information and related credit agency supplied information, e.g., Cash flow statements, profit & loss balance sheet
- Be the SPA for the business credit risk performance and input to strategic direction.
- Provide a key issue and consultation point on all Level 1, 2 & 3 applications and credit decisions across the local and regional credit team.
- Meet externally with key customers and senior business leaders where further information is required to be acquired to assess their financial position
- Play a key role in critical issues of legal recoveries and key management reporting information
- Lead contract transition and management of the continuous improvement process for a revised Dealer security position
- Call out issues of non-compliance to the relevant DOA holder
- Evaluate business from a Return on Risk perspective in addition to a credit lens on key decisions and critical issues from the Level 1, 2 and 3 reviews as the need arises.
- Compliance with Group Credit Standard and Policies.
- Maintain customer files
- In conjunction with a regional Credit team, recommend and facilitate appropriate payment plans for customers, including monitoring & reporting on progress
Business Capability:
- Good understanding of the ITES industry
- proven experience (7+ years in a supervisory role)
- 3 years of People Management at a Manager of manager level
- Understanding of finance and commercials
- Knowledge of legal entities and corporate structures (companies, partnerships, trusts, etc).
- Knowledge of contract law, privacy act and relevant credit legislations.
- Experience in using SAP, GenPlus, Salesforce, MS Office
- E2E understanding of the process lifecycle in the Shared Services space
Leadership & EQ Capability:
- A strong awareness and understanding of Lean and six sigma concepts
- Proven capability of driving process assessments and discoveries
- Awareness and demonstration of Situational Leadership principles and practices
- Thought leadership
- Good Experience and demonstration of Performance management
- Promoter of Diversity, Equality and Inclusion
Education and Experience
- Bachelor s Degree, Exposure in service industry including BPO, Good understanding of the ITES industry
- Demonstrated ability in credit & related risk management domain catering frontline customer service business
- Proven experience in a business analyst / Digital Lean roles, Ops excellence area, Managing continuous improvement projects.
