- Good understanding of the ITES industry
- proven experience (7+ years in a supervisory role)
- 3 years of People Management at a Manager of manager level
- Understanding of finance and commercials
- Knowledge of legal entities and corporate structures (companies, partnerships, trusts, etc).
- Knowledge of contract law, privacy act and relevant credit legislations.
- Experience in using SAP, GenPlus, Salesforce, MS Office
- E2E understanding of the process lifecycle in the Shared Services space
Leadership & EQ Capability:
- A strong awareness and understanding of Lean and six sigma concepts
- Proven capability of driving process assessments and discoveries
- Awareness and demonstration of Situational Leadership principles and practices
- Thought leadership
- Good Experience and demonstration of Performance management
- Promoter of Diversity, Equality and Inclusion
Education and Experience
- Bachelor s Degree, Exposure in service industry including BPO, Good understanding of the ITES industry
- Demonstrated ability in credit & related risk management domain catering frontline customer service business
- Proven experience in a business analyst / Digital Lean roles, Ops excellence area, Managing continuous improvement projects.
