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The position requires having a very good knowledge and skills on Oracle Communications SBC, SIP Protocol, Unified Communications, Microsoft Teams DRaaS, Operator Connect, CCaaS. The mission is not limited to above alone but will be extended to other products i.e. ISR, EOM, ECB, OCOM, SR, SLB, or any product Oracle Communications is working on) over the baremetal, virtualized or cloud infrastructure as IaaS or PaaS.
Job Description
Reporting to Consulting Practice Manager (CGBU) Engineer is responsible for:
- Provide consulting technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, other Oracle Communication products, to CGBU customer onsite
- Work from Customer Site during all business days.
- Plan and Deploy the Oracle Communications Products and Provide Technical Services
- Work on underlying infrastructure ranging from Bare metal, Virtualized or Cloud based deployments.
- Provide support for specialized activities but not limited to system installation, upgrades/ downgrade, system migrations, cutovers, provisioning solutions, feature activation, custom scripts creation, scaling, Heat template customizations, VNFM support.
- Work with customer to ensure technical compatibility with third party products required for turnkey network implementations.
- Perform onsite activities as required for supporting the customer.
- Perform the duties assigned by management effectively and most efficiently to meet organizational goals.
- Perform onsite Configuration changes in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or during maintenance windows
- Perform onsite Upgrades in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or in maintenance windows
- Perform Microsoft Teams User Management for Customers in Microsoft Central Server
- Analyze the performance reporting, KPI, provide suggestions for KPI improvement
- Act as a Single Point of Contact, onsite, for Customer wr.t entire deployed solution
- Provide L2 and L3 support for any issues raised by customer or Oracle L1 team
- Manage a team of Level 1 Consultants
Qualification, Experience, Communication And Inter-personal Skills Desired
- BS/ B.Tech in Computer Science, Electrical Engineering or equivalent plus a minimum of 8+ years experience in a technical work environment preferably in Consulting role.
- Experience of working with OC-SBC, SIP, Unified Communication Services is mandatory.
- Knowledge or Working Experience of other key products such as Switches, Firewalls, IP Networking is mandatory.
- Knowledge or Working Experience of other key products such as EOM, ISR, ECB, is desirable.
- Strong consulting, implementation, architectural design, and use case requirement analysis skills and experience in the enterprise voice and video space
- Strong oral and written communications skills is must. Must be able to clearly and effectively communicate work status, risks and issues.
- Experience with solution design, customer presentations, system installations, upgrades, feature testing.
- Very strong experience with SIP protocol/applications/interfaces; detailed knowledge of SIP RFC 3261 and other complementary RFCs
- Strong knowledge and experience with Unified Communications products and solutions
- Knowledge and experience of data communications concepts including network architecture, TCP/IP, SNMP, NTP, SCTP and troubleshooting of these
- Must have experience of working on Complex telecom project for deployment of applications in both Bare metal, Virtual and Cloud environment.
- Should be well conversant with cloud concepts including IaaS, PaaS, VMs, VNF, VNFM, Heat Templates, Containers, CNE, Docker, Kubernetes etc.
- Must have experience in creating project technical document like SAED/NAPD/HLD/LLD/ATP/SOW/ATPs.
- Knowledge and experience with UNIX/Linux/Solaris would be a plus.
- Knowledge of Shell Script, Python script, Perl scripting, PHP scripting is desired.
- Linux and Oracle database knowledge would be a plus.
Career Level - IC2
Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.
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