Position: Senior Consultant SAP CS (Customer Service)
Location: Hyderabad- WFO
Experience required: 5 - 7 Years
Notice Period: Immediate to 10 Days
Job Description:
- Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .
- Bachelor's degree in Computer Science or equivalent from an accredited college or university.
- Experience of SAP S/4 HANA Rise on AWS is mandatory
- S4 Certification will be added advantage
- Experience on the following topics in CS module
- Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing
- Corrective Maintenance Service, Preventive Maintenance Service
- Service Contract Management,Service Monitoring and Analytics
- Warranty Claim Management - Customer Claim Processing
- Warranty Claim Management - Supplier Recovery Processing
- In-House Repair (3XK)
- Recurring Services
- Service Order Management
- Interaction Center Service Request Management
- Business Process Requirement GAPs and Analysis
- RICEF-W Objects
- Must be proficient in handling Issues/ troubleshooting / support functions.
- Should have experience in building the integration of SAP with applications which are non-SAP.
- Good knowledge on ticketing tools like service now, solution Manager etc.
- Ability to establish and maintain a high level of customer trust and confidence.
- Excellent communication skills.
- Ready to work in 24 x 5 support environment.
