Overview
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
Team Overview
This is a great opportunity to become part of PowerSchool's Cloud Operations RDE team. The Cloud Operations team works in a growing and fast-paced environment managing and supporting the cloud-based products and infrastructure for the nation's leading education technology platform for K-12. The Cloud Operations team manages provisioning of cloud hosted products from hardware to software, operating systems to PowerSchool's products. The Cloud Operations team atmosphere is collaborative, adaptable and team based to meet the needs of an evolving technology and business model.
Responsibilities
WHAT YOU WILL NEED TO SUCCEED:
- Problem solving skills and ability to troubleshoot and resolve application, instance, and/or tickets.
- Ability to learn new technology in a fast-paced environment.
- Must have strong verbal and written skills to interact with internal customers and partners via phone, chat, and email.
- Highly motivated, self-starter, who can collaborate within Cloud Operations and across other functional groups.
- Understand and continuously recommend improvements to Cloud Operations processes, documentation, and tools.
- Mentor junior team members across Cloud Operations
- Perform daily system administration tasks to verify that all systems are up and running
- Installation and configuration of highly available cloud-based software and customer environments
- Other duties as assigned
Qualifications
Minimum Qualifications
- 5 - 6 years of experience as an application support engineer in a cloud-hosted environment
- 5 - 6 years of experience providing customer application and technology support.
- Strong working knowledge of Unix/Linux, Windows.
- Knowledge of Cloud technologies (Azure, AWS).
- Experience with GitLab administration.
- Managing service requests based on priority and track requests to completion with quality and in a timely manner.
- Having worked on ticketing tools like Salesforce, Jira, etc., used to track and manage service requests.
- Proficiency in essential programming languages, with the ability to script and code using modern languages.
- Ability to handle a heavy workload with multiple projects and frequent interruptions
Preferred Qualifications
Good To Have Skills (not Mandatory)
- Experience in RPA development or Power Automate is a plus.
- Knowledge of database technologies (MYSQL, MS SQL, and Oracle) a plus.
- Knowledge of MS Office is a plus. Strong MS Excel skills.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [Confidential Information].
