Job Title: Senior Client Account Manager (ERP)
Location: Gurgaon
Working Days - Tuesday to Sunday (6 days) Sat & Sun- Field visits
About mygate: Sparked by the idea that technology can make security more effective, mygate began its journey in early 2016. The idea swelled into a product of many innovations that, in addition to a stronger security protocol, would solve many of everyday life's nagging problems. Eight years in, we continue to hone our craft as pioneers of technology that enhances living experience.
About the Role:
We are looking for a seasoned and dynamic Senior Client Account Manager (ERP) to oversee and guide a team of Client Account Managers (CAMs) while continuing to contribute as an individual performer. This is a pivotal role that combines team leadership, strategic planning, and hands-on client management. The ideal candidate will drive the team's success by ensuring goals and objectives are met, while also maintaining excellent relationships with clients and stakeholders.
Key Responsibilities:
Leadership & Team Management:
- Team Oversight:
- Supervise the day-to-day activities of the CAM team to ensure timely achievement of goals and objectives.
- Allocate work to team members and maintain accountability for their deliverables.
- Training & Development:
- Train and mentor team members to enhance their skills and performance.
- Ensure the team is aligned with company goals and processes through regular coaching and feedback sessions.
- Strategy & Delegation:
- Develop and implement strategies to improve team efficiency and client satisfaction.
- Delegate tasks effectively, ensuring optimal use of team bandwidth and expertise.
- Work Monitoring:
- Maintain and monitor team work logs to ensure productivity and adherence to deadlines.
Client Account Management:
- Act as the primary point of contact for key accounts and oversee complex client relationships.
- Handle escalations and problem-solve to ensure exceptional client experiences.
- Conduct product demos, up-sell services, and provide hands-on support for deployments as required.
Reporting & Coordination:
- Prepare detailed reports and presentations for management, providing insights into team performance and client metrics.
- Coordinate with internal stakeholders to ensure seamless operations and delivery.
Key Requirements:
- Skills & Experience:
- Strong leadership skills with proven experience in managing and guiding teams.
- Excellent problem-solving and delegation abilities.
- Proficiency in preparing management reports, presentations, and maintaining accurate work logs.
- Industry experience in ERP, SaaS, or society management is a strong plus.
- Individual Contributor Skills:
- Proven track record in key account management, including up-selling, deployments, and client relationship management.
- Strong verbal and written communication skills to engage clients effectively.
- Preferred Traits:
- Experience working in high-growth startups is advantageous.
- Passion for taking ownership of responsibilities and driving results.
- A proactive approach to handling multiple responsibilities simultaneously.
What's in Store for You
- Competitive Salary: Attractive compensation aligned with market standards.
- Leadership Role: Opportunity to lead a talented team and drive key strategies.
- Career Growth: Be part of a high-growth startup with significant opportunities for personal and professional development.
- Direct Impact: Make a direct impact on the company's success by improving processes, driving performance, and enhancing client satisfaction.
- Collaborative Culture: Work closely with leadership, gaining exposure to decision-making processes and high-impact projects.
MyGate Values:
Speed || Innovation || Excellence || Confidentiality || Client Obsession || Collaboration || Frugality
Disclaimer: MyGate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color,religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.
