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Senior Business System Analyst
Job Title: Senior Business System Analyst
Location: Bangalore, India
Key Responsibilities
- A liaison between the business and the platform team
- Work closely with business stakeholders to gather, document and analyze business requirements for ServiceNow solutions.
- Conduct daily scrums, updating stories daily in ServiceNow documenting development progress, and collaborating across platform teams, Conduct sprint retrospective Create and maintain system design and operations documentation
- This role will also trouble-shoot workflow issues for users, write requirements, and perform test user functionality
- Create test scripts for stakeholders
- Ensures requirements are understood, developed, tested and delivered to specification
- Owns the relationship with project stakeholders to identify, prioritize, model and document business, process and data requirements
- Represents project stakeholders throughout planning, development and release processes
- Works with the platform team to develop release estimates
- Supports the testing and UAT efforts
- Works with stakeholders to drive adoption
Qualifications
- Must have experience using Scrum methodology to manage project workflow and requirements
- Experience with Agile tools to manage workload, such as JIRA
- Proficiency in using business analysis techniques (e.g., process mapping, use case analysis).
- Experience gathering and documenting business requirements and designing solutions.
- Experience creating test scripts and perform test user functionality
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Ability to partner with with team members and stakeholders to improve and optimize features, practices, processes, and operations
- Ability to effectively prioritize and execute
- Strong understanding of IT Service Management (ITSM) processes and best practices
- Minimum of 5 years of experience as a Business Analyst, with at least 3 years of experience with ServiceNow
- ServiceNow certification(s) such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) preferred
About Us
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
