This role will lead the development of critical MIS reporting and Analytics for key servicing innovation Gen AI pilots in accordance with AXP and regulatory policies. The role requires extensive collaboration with very Senior Leaders and partners across GSG and American Express more broadly. Additionally, the candidate should be able to work through ambiguity and lead within a matrixed and extremely fast-moving organization.
Responsibilities:
- Create an analytical ecosystem through development of MIS capabilities and analytical inputs for Servicing Innovation Gen AI pilots.
- Providing Decision Support through advanced analytics & metrics tracking (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) .
- Enabling self-service capabilities through creation of smart and agile MIS tools and processes.
- Extensive collaboration across global teams within GSG and experience with synthesizing information for Executive audiences is essential.
- Driving deeper focus on analytical solutions to business issues or challenges and demonstrating strategic thought leadership is essential.
Past Experience:
- Preferably a minimum 4 years experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large enterprise data sets.
- Familiarity with Cornerstone, LUMI and other Amex data platforms is essential.
- Familiarity with data governance, especially MRMG guidelines will be an added advantage
Academic Background:
- Bachelors Degree in a quantitative field essential.
- Post-graduate degree in a quantitative field will be an added advantage
Functional Skills/Capabilities:
- Must possess strong quantitative and analytical skills and be a conceptual and innovative thinker.
- Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics
- Proven thought leadership, strong communication, relationship management skills .
- Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities.
- Data presentation & visualization skills.
- Put enterprise thinking first, connect the team s goals to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders .
Technical Skills/Capabilities:
- Excellent programming skills on Hive/SQL/Teradata/ Python/R/Statistical & Traditional Machine Learning models is essential with good understanding of Big Data ecosystems and Amex closed loop data/GSG data.
- Familiarity with NLP, Neural Networks, AI will be an added advantage.
- Advanced knowledge of Tableau, Microsoft Excel, PowerPoint .
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
