Senior Business Systems Analyst

• We are seeking an experienced and highly collaborative Sr

• Business Systems Analyst to be a part of our Digital eCommerce team
• This role reports into the Global Information Services (GIS) team and works closely with digital marketing, technical development, and cross-functional commercial platform teams to deliver solutions
• As a Business Systems Analyst, you enable the delivery of ecommerce technology solutions, executing on operational plans as well as designing and implementing technology enhancements with a keen focus on customer experience
• This position demands an individual with strong technical and communication skills who can contribute in a team environment and present well prepared, stakeholder-focused written communication
• Day to day work involves collaborating with product owners, Subject Matter Experts (SMEs), project stakeholders and scrum team of developers, SQA and business analysts
• You own the delivery of business requirements from elicitation, requirements definition, risk assessment, test planning, functional test verification to implementation
• You possess a strong foundational knowledge of digital technologies, enterprise architecture and can lead requirements elicitation, solution evaluation and stakeholder engagement
• You are recognized by colleagues as someone who can get things done and enable leadership to make strong, data driven and strategic decisions

Responsibilities:

• Leads and documents business and functional requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface and non-functional requirements

• Facilitate and document As-Is/To-Be process flows, identify risk, assumptions and dependencies of business processes

• Manage stakeholder engagement by maintaining active and consistent communication regarding feature enhancements, requirements confirmation and approval decisions

• Apply business analysis methodologies, information systems and operational control concepts in broad technology settings

• Use effective communication and presentation skills to communicate concepts, gain buy-in, facilitate conflict resolution and recommended solutions

• Demonstrate strong knowledge of technology developments within domain and industry

• Collaborate across functional, organizational, and regional boundaries

• Organize activities and manage time efficiently to adhere to commitments and changing priorities with minimal supervision from the manager.

• Support business and technical teams by troubleshooting and resolving development and production defects

• Work with team members to identify process or system improvements

• Lead by example and help coach and mentor your peers and junior systems analyst on the team

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Requirements

• Bachelors degree in computer science, management information systems or information science

• At least 5 years proven track record as a business systems analyst or business analyst with solid experience in requirements elicitation process through interviews, brainstorming, focus group, and prototyping; expertise in writing software requirements, process modeling, and data mapping

• Proven ability to prioritize, multitask, and manage multiple deliverables in a fast-paced work environment with changing priorities

• Technical expertise in ecommerce platform implementation, business to business connections and integrations

• Excellent communication, presentation and negotiation skills, ability to adapt communication style based on situation

• Strong analytical and problem-solving skills and ability to quickly assess design options, make informed recommendations

• Proficiency with various software applications, including but not limited to: MS Office, MS Visio, Confluence, Jira, Valgenesis, Splunk, ServiceNow

• Experience with Salesforce, SAP ECC, SAP HANA, B2B marketplaces is a plus

• Proficiency in writing database queries and experience with reporting packages, databases (SQL Server, postgreSQL) is a Plus

• Experience working in an agile environment is preferred

• Experience with requirement management testing in regulated environment is a plus

• Confident, self-aware team player open to receiving and providing feedback to peers and colleagues