Position: Senior Business Associate- Operation
CTC-5.50LPA
Experience- 2 years
Location: Adugodi, Bangalore
Roles and Responsibilities:
- The role of the city team is primarily vendor management for smooth city operations.
- Vendor onboarding: Search and speak to Packers and Movers vendors ,spot partners and local supply. Explain about our platform, understand their capabilities and onboard those who fulfill our criteria.
- Vendor training: Once the vendor is onboarded, train the vendor's team about Porter standards. Training would also be required for old vendors from time to time.
- SLA management: Ensure a good experience for customers and minimum complaints from them. The customers are primarily looking for on-time shifting with no damages and the packing team not asking for tips. This can be done through training, penalty, suspension and on-field audits. Non-performing vendors need to be terminated.
- Vendor allocation and Order fulfillment: Allocate vendors to customer orders.
- Escalation handling: Handle any escalations related to orders and resolve them.
- Suggest ways to improve the service/business.
Skills:
- Ownership: Setting up a new business requires taking very high ownership and hard work.
- Comfortable with change: Open to trying new things .
- Communication: Comfortable in communicating with vendors in a patient and respectful manner.
- Process Oriented: For the business to scale, we need to follow the processes
- Aptitude: Comfortable with understanding the vendor economics and doing basic calculations required.
Interested candidate can share resume or reference at [Confidential Information] or 8327790410
