Senior Business Analyst

Principal responsibilities

Using storyboarding, task analysis, user research tasks and other mechanisms to capture and develop user requirements

Support and engage with cross functional/business and multi-channel teams with minimum to no direct line responsibility for those individuals

Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey

Liaising with relevant business teams, technology teams, digital teams, legal, risk and compliance teams, to document requirements, provide design options and recommendations

Identifying opportunities & drive requirement gathering/delivery for straight through approval processing through data automation and workflow automation

Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria

Identify and document scenarios and user acceptance criteria and assist the test manager for the User Acceptance Test completion

Assist the business parties with the change management activities to ensure successful project implementation