Senior Business Analyst

Introduction:
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.
Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.
We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.
This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary
We're on the hunt for an experienced Senior Business Analyst (SBA) within our Professional Services Delivery team. In this role, you'll be responsible for gathering, documenting, and analyzing business and system needs and requirements as well as providing consulting services to clients on how to achieve their needs (business improvements, technology alignment). The SBA is relied upon to provide clients with options to best integrate the commerce software into their business reality.

Roles & Responsibilities:
Elicits and documents requirements using a variety of methods, such as interviews, document analysis, requirements workshops, surveys, site visits, business process mapping, use cases, and prototyping.
Proactively communicates and collaborates with project stakeholders, including external customers (i.e., clients, partners, vendors) and internal customers (i.e. Development, Technical Support, Training, Business Development, Marketing, other business units) to analyze needs and functional requirements.
Coordinates and communicates with project teammates and management to ensure alignment of projects and timelines.
Creates, delivers, and maintains the following: Use cases, user stories, process workflows, screen and interface designs, mockups, functional / business requirements documentation, project plans, training documentation
Ensures changes and features are properly submitted / updated / assigned / escalated in the current Development ticketing system.
Ensures deliverables and feedback needed by Development & QA teams are provided in a timely manner to ensure overall delivery of projects on-time and within budget.
Collaborates with the Technical Support, Training Teams and other departments/teams (Development, Sales, Business Development, Marketing, other business units, etc.) on the rollout of product updates to clients.
Conducts pre-deployment BA Testing, User Acceptance Testing, and training support
Assists Technical Support and Training Teams with training resources, setup, training, and support for new & upgraded products.
Identifies areas for improvement and makes appropriate recommendations to clients, functional leaders across Pivotree pertaining to best practices, processes, templates, workflows and methodologies.
Performs demos, custom development analysis, etc.
Creates meeting minutes, ensures tasks are assigned, and follows up on status
Actively updates the project WIKI with requirements, decision tracking, change requests, designs and approvals.

Key Skills and Competencies:

University degree in a related field or equivalent
6+ years business / requirements analyst experience with exposure to varied projects and environments
2+ years technical project management/coordination experience
Management Consultant experience e.g. Professional services environment
Experience working on agile and waterfall type methodologies
Experience in designing web-based software
Proficiency with the following: Email client software, Word, Excel, Microsoft Visio (or similar modeling tool), Microsoft Project (or similar), and SQ, Confluence, JIRA tools
Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must.
Strong analytical, problem resolution, technical, application / system troubleshooting skills with the ability to think clearly and resolve issues efficiently under pressure.
Exceptional written and verbal communication, listening, observational, interpersonal, and customer service skills.
Excellent organizational and time management skills with high attention to detail in a demanding, deadline-driven environment.
Ability to successfully engage in multiple initiatives simultaneously.
Ability to work independently with minimal supervision and collaborate effectively with other team members as-needed.
Flexibility in scheduling and the ability to travel occasionally within Canada and the US are requirements for this role. Authorized to work in Canada

Nice to Have:

4-5 years Experience with eCommerce and related software deployments
Experience with SAP Hybris, Oracle ATG, VTEX, COVEO, MDM or other commerce platforms
BA professional certification
Business analysis: 6 years (Preferred)
Business systems analysis: 4 years

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace