The Senior Business Analyst is responsible for providing meaningful insights and data dashboards to internal and external customers and for ensuring the product and integration KPIs and SLAs are being met or exceeding targets. This may mean doing investigations, research, validating and testing hypotheses on product performance through data and analytics.
Responsibilities
Analyzing complex business problems and processes
Gathering and documenting business requirements
Developing and implementing solutions to improve efficiency
Creating detailed reports and data visualizations
Liaising between stakeholders and technical teams
Performing cost-benefit analyses and risk assessments
Presenting findings and recommendations to senior management
Solving client problems through formulating relevant research and/or analytical approaches in your area of expertise
Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas
Ability to navigate complexity and ambiguity
Requirements
Bachelors degree in business, engineering, computer applications, IT, or related field
5 years of experience in business or data analysis
Strong analytical and problem-solving skills
Fluency in English and excellent communication skills
Proficiency in data analysis tools and methodologies
Experience in Fintech, e-commerce, logistics, or a data heavy industry
Outstanding interpersonal and stakeholder management skills to interact with internal and external stakeholder while working in a global collaborative team environment