- Sends updates twice daily per project. Understands survey needs and communicates them effectively to Project Managers & 3 rd
- Effectively manages client s schedule. Identifies opportunities to upsell N where applicable.
- Stringent management of external 3 rd party panel assets: holding them accountable to N, timing and deliverable quality standards for client bids and delivery. Provide quota updates to 3 rd Parties as required.
- Collaborating with Quality Review, Project Managers, and Compliance Teams to ensure that only authentic, accurately targeted, and quality samples are collected for all projects.
Network Management
- Clear understanding of GLG s value proposition and of which Network Members (NM) segments are the right fit for the project. Careful selection and review of Feasibility team s sample pull before sample is invited.
- Helps to track and monitor performance of pre-defined & key GLG NM segments.
- Ownership of the NM Surveys experience. Invites are sent with discretion and with proper & consistent incentives.
Team & Individual Management & Coaching
- Maintain healthy survey rate metrics: including qualified, completion and failed rates.
- Timely field management of NM surveys & of panel partner sample.
- Partners with the Project Manager on successful and timely completion of client surveys.
- Is an ambassador for Panel. Can flourish in a pioneer role as we build this new Fieldwork team.
An ideal candidate will possess the following:
- Bachelor s Degree
- 1-3 years of respondent project management experience at a Market Research firm or similar experience in other industry vertical
- Experience coordinating/collecting and tracking bid, project, and performance-metrics data
- Strong communication and interpersonal skills
- Experience managing external vendor relationships and individual projects a plus
- Experience in a pioneer role or in standing up a new team a plus.
