Role Overview: As a Senior Associate at PwC, you will collaborate with a team to tackle complex business challenges from strategy to execution. You will leverage your Salesforce expertise to deliver high-quality solutions, mentor junior team members, and ensure adherence to best practices and SLAs. This role requires strong critical thinking, leadership, and communication skills.
Key Responsibilities
- Develop self-awareness and personal strengths through feedback and reflection.
- Act as a Subject Matter Expert (SME) in Salesforce.
- Mentor junior team members and conduct Knowledge Sharing Sessions (KSS) and lessons learned.
- Flexibility to work on various assignments.
- Demonstrate critical thinking to manage unstructured problems.
- Review ticket quality and deliverables and manage status reporting for projects.
- Ensure adherence to SLAs and manage incidents, changes, and problems.
- Conduct quality reviews of work for accuracy and relevance.
- Utilize appropriate tools for different situations and explain their usage.
- Embrace opportunities for diverse experiences and perspectives.
- Communicate effectively and build quality relationships.
- Uphold the firm's code of ethics and business conduct.
- Lead client engagements and work in a team environment, managing workstreams and cross-team collaboration.
- Contribute to COE activities and manage escalations/risks.
Required Skills
- Qualifications: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
- Experience: 6 to 10 years in Salesforce
- Proficiency in Salesforce Clouds: Sales Cloud, Commerce Cloud, Service Cloud, Marketing Cloud
- Technical Skills: Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com tools, Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder
- Project Experience: Salesforce Field Service Lightning, DocuSign/CLM, Community Cloud, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Pardot, Salesforce Tableau, Salesforce Slack
- APIs: REST/SOAP (XML, JSON)
- UI Technologies: LWC, Salesforce Visual Force, HTML5, JavaScript, CSS, Lightning, jQuery, AJAX
- ETL Tools: Mulesoft's Dataloader
- Development Processes: Agile, continuous integration, deployments
- Project Management Tools: Jira or similar tools
- Design Principles: Scalable data modeling, Force.com best practices
- Estimation and Quality Assurance: Accurate effort estimation, code review, refactoring
- Testing: Unit testing, debugging, and troubleshooting
- Solution Delivery: End-to-end responsibility, customer-focused, detail-oriented
- Communication: Strong communication skills, problem-solving for software and application issues
- Testing Support: UAT testing, test scenario development, data mapping, data cleanup
- Go-live Readiness: Preparation and hypercare coverage
Preferred Skills
- Apex Coding: Data processing
- Integration: Third-party applications (APIs: SOAP, REST, JSON), automation using Batch
- Relational Databases: SQL
- Web-Designing: HTML5, CSS3, Hibernate, Git
- Salesforce Integration: Real-time, batch, synchronous, asynchronous
- Workflow Rules: Complex workflow creation, data validation, triggers
- Data Management: Data Loader, release management, change management
- Agile/Scrum: Technical requirements development, prototyping, coding, testing, deployment, support
- DevOps Tool: AutoRabbit
Experience: 6-10 Years
This role offers an opportunity to leverage your Salesforce expertise in a dynamic and collaborative environment, contributing to impactful projects and driving business success.
