Job Title: Salesforce Technical Analyst Sr. Associate**
Role Overview:**
As a Senior Associate you will collaborate with a team to tackle complex business challenges from strategy to execution. You will leverage your Salesforce expertise to deliver high-quality solutions, mentor junior team members, and ensure adherence to best practices and SLAs. This role requires strong critical thinking, leadership, and communication skills.
Key Responsibilities
- Develop self-awareness and personal strengths through feedback and reflection.
- Act as a Subject Matter Expert (SME) in Salesforce.
- Mentor junior team members and conduct Knowledge Sharing Sessions (KSS) and lessons learned.
- Flexibility to work on various assignments.
- Demonstrate critical thinking to manage unstructured problems.
- Review ticket quality and deliverables, and manage status reporting for projects.
- Ensure adherence to SLAs and manage incidents, changes, and problems.
- Conduct quality reviews of work for accuracy and relevance.
- Utilize appropriate tools for different situations and explain their usage.
- Embrace opportunities for diverse experiences and perspectives.
- Communicate effectively and build quality relationships.
- Uphold the firm's code of ethics and business conduct.
- Lead client engagements and work in a team environment, managing workstreams and cross-team collaboration.
- Contribute to COE activities and manage escalations/risks.
- Required Skills:**
- **Qualifications:** BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
- **Experience:** 6 to 10 years in Salesforce
- **Proficiency in Salesforce Clouds:** Sales Cloud, Commerce Cloud, Service Cloud, Marketing Cloud
- **Technical Skills:** Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com tools, Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder
- **Project Experience:** Salesforce Field Service Lightning, DocuSign/CLM, Community Cloud, Salesforce - Commerce Cloud, Salesforce - Marketing Cloud, Salesforce - Pardot, Salesforce - Tableau, Salesforce - Slack
- **APIs:** REST/SOAP (XML, JSON)
- **UI Technologies:** LWC, Salesforce Visual Force, HTML5, JavaScript, CSS, Lightning, jQuery, AJAX
- **ETL Tools:** Mulesoft's Dataloader
- **Development Processes:** Agile, continuous integration, deployments
- **Project Management Tools:** Jira or similar tools
- **Design Principles:** Scalable data modeling, Force.com best practices
- **Estimation and Quality Assurance:** Accurate effort estimation, code review, refactoring
- **Testing:** Unit testing, debugging, and troubleshooting
- **Solution Delivery:** End-to-end responsibility, customer-focused, detail-oriented
- **Communication:** Strong communication skills, problem-solving for software and application issues
- **Testing Support:** UAT testing, test scenario development, data mapping, data cleanup
- **Go-live Readiness:** Preparation and hypercare coverage
- Preferred Skills:**
- **Apex Coding:** Data processing
- **Integration:** Third-party applications (APIs: SOAP, REST, JSON), automation using Batch
- **Relational Databases:** SQL
- **Web-Designing:** HTML5, CSS3, Hibernate, Git
- **Salesforce Integration:** Real-time, batch, synchronous, asynchronous
- **Workflow Rules:** Complex workflow creation, data validation, triggers
- **Data Management:** Data Loader, release management, change management
- **Agile/Scrum:** Technical requirements development, prototyping, coding, testing, deployment, support
- **DevOps Tool:** AutoRabbit
- Experience:** 6-10 Years
This role offers an opportunity to leverage your Salesforce expertise in a dynamic and collaborative environment, contributing to impactful projects and driving business success.
