This job is with Clifford Chance, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
The Role
Senior Associate is the GoTo Support Analyst for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving programlevel continuous improvement.
Who You Will Work With
- You will work with a high performing Finance Systems team.
What You Will Be Responsible For
- Working Managing various applications and their configurations
- Figuring out ways to find the bug utilizing troubleshooting techniques and all the tools and systems available within the organization
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring Technical Support on technical issues and best practices
- Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
- Championing Supportability and Debug ability initiatives throughout R&D
- Provide Functional/Technical Support in ERP in Production environment.
- To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
- Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.
- To test the application during the application upgrades and other BAU activities.
- Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
- Managing the release process and ensuring that all changes comply with the architectural roadmap.
- Managing a team of Consultants, Senior Consultants and Assistant Managing Consultant and monitoring their performance against agreed goals and performance criteria and meeting with them regularly to discuss progress;
What You Will Do
- Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
- Liaison with onshore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
- Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.
- Ensuring that all applications have adequate documentation with completion to the agreed standards.
- Provision of adequate cover as defined in the SLA's over the required support hours (this may vary according to the application).
- Ensuring that all quality and agreed timescales are met.
- Minimize the necessity for rework
Qualifications
Your experience
- Minimum 2+ Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
- Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits.
- Unparalleled troubleshooting and problemsolving skills.
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations.
- Documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.
- An in depth understanding of how Finance function works.
- Should be comfortable with basics of PL/SQL and should be able to write basic queries.
- Should have a technical background so that he can understand the applications.
- We would prefer a candidate with ITIL Foundation level certification.
- Should have knowledge of basic accounting.
- Should have good knowledge in MS Excel.
- Should be a Team Player.
- Flexible to work in Shifts, if required.
- Articulate.
- Quick Learner.
- Good communication skill both verbal and written.
- Requires Bachelors in Engineering/Accounts, and strong relevant professional experience.
- Oracle /SQL Certification would be an added advantage.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.
You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.
Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet
Additional Information
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
