This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
We are seeking a motivated individual to join our GTM (Go-to-Market) Enablement team as a Content Curation Operations Specialist. This role is pivotal in supporting the foundational tasks of content curation and ensuring the seamless operation and optimization of Kyndryl Win Coach platform (powered by Highspot). This is an excellent opportunity for someone looking to grow their career in content curation and operations.
Key Responsibilities
User Support:
- Serve as the first point of contact for Kyndryl Win Coach users, addressing queries and providing assistance.
- Maintain a user support knowledge base to document common issues and solutions.
Troubleshooting And Issue Resolution
- Diagnose and resolve technical issues related to the Kyndryl Win Coach platform in a timely manner.
- Work closely with Kyndryl Win Coach Platform leader to escalate and resolve complex issues.
License Provisioning
- Manage the provisioning and de-provisioning of Kyndryl Win Coach licenses for users.
- Maintain accurate records of license allocations and usage.
- Ensure compliance with licensing agreements
Content Publishing Assistance
- Assist the content curation team with the publishing of content as needed.
- Ensure that content is accurately uploaded and categorized within the Kyndryl Win Coach platform
Quality Assurance Support
- Conduct quality assurance checks on published content to ensure accuracy and completeness
Documentation And Reporting
- Maintain detailed documentation of all support and troubleshooting activities.
- Generate regular reports on user support metrics, issue resolution times, and content quality assurance findings.
Other Support
- Catalog and maintain a user-friendly Q&A document based on feedback from Kyndryl Win Coach user and stakeholder engagement, collaborating with teammates to address questions and take appropriate actions as needed
Who You Are
- 4 years of experience in operations or content curation role.
- Strong problem-solving skills
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
- Ability to work independently and collaboratively within a team.
- Bachelor's degree in business administration, marketing, communications, or a related field.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.
