About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe's India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe's customers. Lowe's India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe's India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.
About the Team
HR Ops team currently is a 5 member team with 1 intern and 1 contractor. This team is responsible for functions from Hire to Retire. This includes, onboarding, exit, query management, maibox management, invoicing to name a few. This s
Job Summary:
The primary purpose of this role is to act as the first point of contact for an employee or manager reaching out to the HR service center. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative and Onboarding tasks in support of India HR Operations Team. Uses a case management tool for tracking requests and may transfer or escalate them to other COE teams if the issue cannot be resolved within the HR Operations Team.
Roles & Responsibilities:
Core Responsibilities:
Serve as the first point of contact for current and former Lowe's India associates on all matters related to HR portal navigation, human resources policies and procedures.
Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance.
Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.
Assure information is complete, accurate, and approved by appropriate superior.
Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.
May assist with basic transactions as assigned according to proper procedure, policy, and direction.
Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties including Onboarding and support the team regarding proper procedures, policies, and requirements.
Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately.
Assist the HR supervisor with monitoring and evaluating HR transaction workflow and volume to meet production and performance goals.
Years of Experience:
2 to 4 years of experience in HR Contact Center/HR Service Center.
Education Qualification & Certifications (optional)
Required Minimum Qualifications:
List the education, certification, and work experience for an incumbent in the job. Enter the Minimum Qualifications and Preferred Qualifications as directed, and delete the areas not used.
List the education, certification, work experience and skills required to minimally qualify an individual for the job.
Bachelor's degree, candidates with required skills and certification in data analysis will be preferred.
Skill Set Required
Primary Skills (must have)
Hands on experience with CRM & ERP tools, preferably ServiceNow/Salesforce/Workday/PeopleSoft etc.
Strong communication and interpersonal skills to build effective relationships with Tier2/Tier3 & Functional COE's.
Customer service centric mind set, placing the user at the heart of the solution.
Well-versed with Service Level Agreements.
Able to multi-task and respond quickly and effectively to the challenges faced.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
