Excel as a Senior Associate while being a part of Operations Transformation, Design and Delivery team which is responsible for identifying and delivering end-to-end solutions within the Payments business with a client-centric approach.
Job Summary:
- As a Senior Associate in Cross Currency Payments, you will flourish in a dynamic, cooperative environment working with diverse teams across various countries and time zones.
- Your robust analytical and communication skills will be utilized to meet business requirements, understanding the needs of both the client and operations teams.
- You will collaborate with the delivery organization to develop solutions. Working closely with the Product, Operations, and Technology teams, you will define work items, suggest improvements, and ensure their implementation as part of the global FX Operations strategy.
Job Responsibilities:
- Carry out business analysis, define and document business requirements for development and commercialization in order to meet FX business objectives
- Articulate and document process flows including customer interactions, operations intervention, end to end flows, data handoffs, etc.
- Understand client requirements, their usage of FX Products and prioritize and plan those requirements with product owner responsibility
- Ensure delivery of proposed changes by working closely with Product, technology and Service teams across time zones and geographies
- Understand risks to delivery plans and/or proposed solutions and propose mitigation options. Carry out defect analysis, support production testing of changes andthe prioritization and exploration of alternative solutions
- Analyze as-is and propose to-be processes, conduct gap analysis to determine degree of change from business initiatives
- Perform impact analysisand a thorough transition process to ensure that all impacted functional groups are informed of changes, their impact and target state models
- Create regular reporting and scorecards for consumption by senior management and support the project management team with tracking and planning
- Review the Cross Border Product offering and the wider Payments offering today
- Identify solutions that meet operational strategic goals and short-term needs. Setup, design and deliver programs that implement those solutions
- Analyze workflows, interactions, requirements and data across teams and functions. Coordinate across lines of business and functions to achieve high quality delivery
Required qualifications, capabilities, and skills:
- Minimum 5 years of Product development, analysis and delivery experience within the financial services industry
- Deep understanding of the cross-currency (FX) and the broader Payments market
- Ability to build partnerships and work in a collaborative environment
- Demonstrable analytical skills, problem solving skills, innovative and strategic solutioning skills
- Communication and presentation skills (written and verbal) able to clearly articulate business change/requirement across levels of stakeholders
- Organisational skills, meeting/workshop facilitation, time management and ability to manage several concurrent projects
