Researches, develops and establishes methodologies, protocols and processes to facilitate or improve transition project management or the client onboarding / transition / conversion experience
Guides team in activities that align to team, area and functional objectives
Develops and implements team standard operating procedures
Tracks and reports on results and outcomes for assigned team
Develops team metrics and dashboards
Manages resource allocation and client scheduling to ensure timely, cost-effective delivery
Ensures that all activities meet required regulatory compliance standards
May participate in legal review and negotiation
Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs
Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team
