The duties of a Collections Associate includes collection calls
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
Essential Functions
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Mandatory skills:
3-6 years High Volume B2B Collections experience.
Knowledge of Billing and Collections procedures
Experience with Oracle JDE a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
