The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions.
How will you make an impact
- The Engineer will be responsible for troubleshooting and resolution of all incidents
- The Engineer will be responsible for Incident management, problem management, and change management.
Have you got what it takes
- Require 4-7 years experience in Technical Support in Telephony and VOIP
- Should have knowledge in CTI or Voice recording products
- Good understanding of VOICE protocols like SIP, H.323
- Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
- Should have worked in PBX/ACD
- Good knowledge of Windows operating system
- Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure.
- Should have good troubleshooting and problem solving skills
- Should be willing to work in 24/7 Rotational shifts and weekends as well
You will have an advantage if you also have
- Nice experience - advantage
- NICE Engage Certification preferred.
- CCNA and MCSE certifications preferred.
- AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.
