The Senior Analyst will be responsible for managing and overseeing online research projects (surveys) while creating and developing relationships with research clients. The position plays a critical role for the organization as the primary client contact and is accountable for successful project execution and deliverables. The ideal candidate has some experience working within the Research space.
Utilize Cint s proprietary software to design and implement sample plans for studies, negotiating pricing and joining client-facing team members on calls with prospective and current clients
Develop a full understanding of the Market Research Industry and how Cint can solve challenges using technology
Successfully run a multitude of projects concurrently while ensuring a high level of quality across all studies with little supervision
Compile and extract data from various sources (SRSS, PowerBI, Salesforce, Cint s proprietary software, etc) to present to internal and external clients. Perform regular audits to ensure that operational workflow is being followed according to policy and procedure and provide feedback
Coordinate with Software Team if platform issues are identified through analysis
Attend meetings and document action items when necessary. Ensure follow-up on all assigned action items
Create and distribute performance reports on a monthly, quarterly, and annual basis
Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
Develop strong working relationships with external client personnel, anticipating client needs and communicating with account team leadership
Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
Identify strategies for automating and implementing efficient work management processes
Ensure validity by investigating all data and reports obtained. Research outliers and initiate corrective action to address the issue. Continue follow-up and escalation until resolved
Communicate analysis results and supporting data to management and clients
