- The Shared Services Site provides a one stop shop for all mission critical services at high quality and a low cost.
- The team manages a range of responsibilities, from solving complex problems for all our stakeholders across the board by offering world-class services such as Source to Contract, Procure To Pay for Goods not for Resale, Business Intelligence & Robotic Process Automation, Networking, and to Pre & Post Payment Audits.
- You will be a part of the Indirect Procure Services supporting Procure to Pay area. This position is responsible for the day-to-day operations of the procurement team.
- An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. Also, this position may have to operate in shifts as per business needs from time to time.
What you will do:
- Creation, Modification and closure of Purchase Requisitions and Purchase Orders in SAP MM /SAP Arib a.
- Respond to customer and supplier inquiries about order status, changes, or invoices.
- PO Corrections/Revisions (Review & Revise due to quantity changes, cancelled projects)
- Monitor Team Inboxes for Requests
- Review & process checkout/pre-possession needs in SAP
- Download and process requests from Service Channel
- Provide monthly/weekly reports of process
- Lead Transitions and add new scope of services
- To work as Quality Agent - Track and report errors monthly
- Should be good at defining the business process, business requirements, process flows.
- Have minimum knowledge of Service Now and Incident Resolution
- Ensure that all the tasks/activities are completed as per the TAT so that all the SLAs for your cluster/region are met.
- Ensure all the SOPs are updated with change management and are signed off on quarterly basis.
- Identify automation/ improvement opportunities and work at innovating the process
What you will bring:
- Bachelors Degree in any discipline.
- 4- 6 years of work experience in Procure to Pay operations
- Exposure to SAP, Ariba and other Procurement systems would be ideal.
- Proficient in Excel
Additional Qualifications
- Good communication and stakeholder management skills
- Team player with a can do attitude
- Customer Focus and adaptability to change
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Minimum Qualifications Option 1: Bachelors degree in customer service, project management, business, finance, technology, or related area.
Option 2: 2 years experience in customer service, project management, business, finance, technology, or related area.
