Senior Analyst

• Support IT Operations across Sanand Engine Plant and FIPL
• Understand Manufacturing process
• Work with CFT Teams across including PDO, ITO, Purchasing , Finance
• Work with various vendors
• Implement latest techonolgies in plant.

Relationship Management:

• Builds and maintains strong relationship with appropriate customer base and internal IT partners
• Collaborates with technology SME and application SME

Knowledge requirements

• Day to Day operations
• Operational Implementation & Launch
• Windows Server OS, Linux Server OS awareness
• ITIL certification preferred
• SAN / NAS Storage technology, Backup/ Tape technology
• Scripting for automating day-to-day task.
• OS installation, hardening as per standards, patch administration
• ITIL/ ITSM - Incident, Problem, Change, Capacity and Availability management
• Virtualization concepts, GCP Certification preferred
• Awareness on asset management tools and PFS hardwares.

Day to Day activities

• Assists in troubleshooting of incidents, analysis, problem identification and service restoration for hardware, software and network components
• Opens incident report, escalates incidents as appropriate (i.e. technology SME, application SME, and operations hierarchy) and follows resolution process
• Performs monitoring of production systems, WAN, LAN or various types of hardware (i.e., CPU, storage) using appropriate tools for incident detection
• Provides input for problem and root cause analysis
• Assists in the planning of proposed hardware, software and/or network changes
• Performs Network and System incident analysis and restoration duties under direction of technical support
• Assists in the execution of infrastructure or application changes according to rigorous change control procedures
• Assists in analyzing the usage of system resources (i.e., CPU, storage, memory, applications) and assists in initiating actions to reallocate resources according to service level agreements

Reports

• Review controls report as per controls calendar.
• Review/ Analyze capacity reports - CPU, Disk, Memory utilization, planning and forecasting

Relationship Management:

• Builds and maintains strong relationship with appropriate customer base and internal IT partners
• Collaborates with technology SME and application SME