Job Description
Facilitates interactions with the Markets regularly to secure the collection of outstanding fiduciary balances.
Facilitates personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools.
Facilitates processes to ensure that all time bound activities are addressed within defined parameters; this includes but is not limited to following up with Markets for payment and properly coding outstanding balances to increase efficiency.
Works alongside Market Fiduciary and/or Excess of Loss Client team Associates (US) to assist (as required) with collection of funds.
Meets with Client teams at regular intervals to review and assign balances.
Provides inputs for the evolution of the operational model at all levels of the organization to promote new process improvement ideas leveraging technology solutions.
Promotes relationships with Brokers, Clients and Markets to understand issues, resolve problems and queries and review working practices.
Facilitates team meetings and activities in order to encourage sharing of opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding to improve the services provided.
R_282142
