About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe's India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe's customers. Lowe's India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe's India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.
About the Team
The DCO team comprises of business intelligence and digital consulting professionals with expertise in the domain of e-commerce/online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience on Lowes.com, which is one of the most crucial levers in driving online revenue growth.
Job Summary:
The Senior Analyst leverages the online business data to identify major financial and customer improvement opportunities for the business. The Senior Analyst will identify new opportunities in sales, traffic, conversion, AOV, Inventory, Cancels, Returns, Delivery SLAs and other digital metrics. The Senior Analyst partners with team members of the Digital Commerce organization to build compelling insights and recommendations that can drive positive category performance and outcomes. The Senior Analyst will also support tracking of actions taken by the partner teams and monitor their category, financial, and customer performance impact against the business objectives.
Roles & Responsibilities:
Core Responsibilities:
Understanding online and e-commerce business at a category level, onsite behavior, marketing channels, product preferences, qualitative feedback, etc.; Build on the fly dashboards & apply advanced analytics methods to draw insights, and then translate them into business recommendations
Collect, verify, analyze and summarize data using a variety of digital analytics tools and platforms to derive compelling insights and highlight performance trends that can be used to improve user experience.
Assist with quantitative and qualitative research to support digital initiatives such as content development, Category page redesign product development, and new business initiative
Maintain and distribute daily, weekly and event reports
Do market study and provide competitive intelligence to understand best industry practices with the focus of enhancing digital customer experience ( e.g. Hierarchy and attribution)
Responsible for hands-on working at various nodes of data-driven consulting process: right from pulling and aggregating data from various sources, churning insights and recommendations for the category short term and long term strategy with stakeholder
Utilize programmatic and quantitative methods to identify patterns and relationships in large data sets, as well as apply mathematical, statistical, and other data-driven analysis to address intelligence questions
Understanding of Programming experience in (Python/R); Practical knowledge of data in various forms (data warehouses/SQL, unstructured data environments/HIVE, Impala); Familiarity with BI reporting tools (Google analytics, Adobe, etc)
Years of Experience:
4-6 years relevant experience
Education Qualification & Certifications (optional) Required Minimum Qualifications:
Bachelor's degree in engineering, Business, marketing, finance or related field.
Skill Set Required
Primary Skills (must have)
Technical skills :
Excel
SQL
Python/R
Any visualization tool
Functional Skills :
Data Analysis and Insight Generation
Research on potential opportunity
Retail knowledge; Ecommerce/Digital Analytics
Gathering & Compiling of Data in a cohesive manner
Accountability for tactics implemented based on plans and getting to quantitative impact
Statistical Modeling
Soft Skills (Advanced) :
Communication
Problem Solving
Industry trend knowledge
Presentation skills
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
