You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering implementation and enablement of GRC solutions. This role is expected to be an expert in the Diligent HighBond solution and collaborate with internal teams to get the job done.
Key Responsibilities:
- Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
- Assist PS management, CS team, and other internal stakeholders (where relevant and appropriate) in the different stages of the customer lifecycle.
- Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
- Utilize experience to drive successful adoption and reduce associated risks through the delivery of Professional Services.
- Perform Quality Assurance of delivery work performed by Advisory Specialists I and II.
- Continue to develop Domain and Product knowledge, skill and expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
- Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
- Act as a mentor for junior team members (i.e., Data Specialist and Advisory Specialist roles), including being a buddy for new hires when assigned.
- Support senior management on potential Business Development activities (Discovery Calls, RFP Response, SOW generation)
Required Experience/Skills
- 4-8 years of experience in an internal or external client-facing or consulting role.
- Preferrable, 3-4 years supporting GRC programs or solutions with focus on Audit, Risk Management and Reporting to help Diligent customers solve their business problems and achieve their desired positive business outcomes.
- Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
- Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
- Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment
- Shows a willingness to problem-solve and take on new challenges
- Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment
- Passionate about GRC (i.e. governance, audit, compliance, internal controls, information security, ESG and/or risk management, etc.)
- Excellent communication skills-including delivery of presentations or workshop
- Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals
- Preferrable, but not mandatory, to have Python scripting experience.
Preferred Experience/Skills
- Knowledge of GRC domain
- Client and stakeholder relationship management.
- Able to work with minimal supervision.
- Thrives in a fast-moving environment with the ability to multitask.
- Good working knowledge of excel.
- Experience in platform-based products/solutions is an added advantage
