What This Job Involves
Centralising all logs and requests
What we're looking for is an expert who can effectively streamline processes and requests. Reporting to the facilities manager, you'll provide superior call logging services-receiving and logging complaints containing complete details of the requests.
- In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department.
- You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
- Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure the closure of the task.
- You'll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
- Assisting building engineers in conducting analyses is also within your scope.
- Performing other ad hoc tasks
- As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks.
- Part of your mandate is to contribute to the monthly management report for our clients and to roll out HQ initiatives.
- Likewise, you'll work closely with the team in processing and tracking invoices.
- Likewise, you'll be working side-by-side with both Headquarters and facilities departments in handling our contractors and developing operational procedures.
- Ensuring workplace safety is also within your scope.
- To do this, you'll actively participate in health and safety reviews and identify potential risks. You'll also participate in emergency evacuation procedures as needed.
Requirements
- Proven facilities management experience
- Minimum 5 years experience in facilities management for government and integrated FM contract
- Must be willing to work in the West
- Sound knowledge on Government Schedules Of Rates (SOR)
- Experience in working and managing industrial properties
- Sound knowledge with government contracts schedule of rates
- Solid background in helpdesk operations and strong working knowledge of occupational safety
- Proven track record in rolling out improvement initiatives
- Proficient in common workplace software e.g. Microsoft Office, Computerised Maintenance Management System as well as client purchase order systems such as PROMPT.
