Security Team Manager

About the Business

Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

About the role

The Security Team Manager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.

ESSENTIAL FUNCTIONS:

1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter.
2. Coaches security personnel and carries out disciplinary actions in accordance with current policy.
3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff.
4. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance.
5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team.
6. Oversees site security systems to ensure safe and compliant operation of the facility.
7. Maintains and troubleshoots on-site security technology.
8. Assists with site equipment inspections, and audit compliance.
9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.
10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable.
11. Performs additional tasks assigned by management.
12. Keeps management informed of major accomplishments, issues and concerns.
13. Identifies security shortfalls and offers suggestions from improving the security program.
14. Evaluates and escalates potential safety issues within the facility.
15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
16. Identifies security shortfalls and offers suggestions from improving the security program.

MINIMUM HIRING STANDARDS

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in Australia.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

SPECIAL REQUIREMENTS

Able to work a flexible schedule, including evening, weekend, and holiday hours, such as during an emergency event or crisis.

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Advanced computer skills are required.
• Strong oral and written communication skills required to prepare materials and communicate information to others.
• Ability to conduct presentations and facilitate group meetings, both in person and online.
• Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.

At Securitas, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

If you have the above criteria, please submit your application with your updated resume.