Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Job:
A managed service Security engineer plays a key role in the daily operations of the system, ensuring it's running efficiently and that requests via ticketing systems are completed with SLAs. The candidate requires hands-on experience with SailPoint IIQ and managing its business as usual type tasks and enhancing the solution in production to exploit tool features The role frequently involves investigating and resolving technical problems, so demonstrated troubleshooting skills are required, along with effective organization skills, the ability to multi-task, and efficient time management skills.Responsibilities:
Help gather business and technical requirements from the customer/application owners
Provide input to functional and technical design where required
Ensure that the technical solution meets the customer requirements and performs as per the design
Create customer delivery documentation such as implementation and configuration documents, test plans and run books
Work closely with the project manager and engagement manager to deliver tasks on time and with high quality
Identify new and existing customer opportunities
Help create strong customer relationships with technical stakeholders
Share best practices with team members to contribute to enhancing the IAM centre of excellence
Provide technical support and troubleshoot issues in production
Support closure of IAM-related support tickets in alignment with agreed metrics.
Manage vendor technical support, contract maintenance, product enhancements request, and corrective actions
Quality assurance checks for enhancements and updates
Install critical fixes upon analysis of IAM Solution patches versus installed versions
After-hours and weekend work as necessary in support of a global organization.Requirements:
3+ years of hands-on experience in SailPoint IdentityIQ:
Installation and configuring
Developing lifecycle workflows
Onboarding applications with automated provisioning
Configuring reports and dashboards
RBAC and Access Reviews
Troubleshooting P1/P2 issues
Experience with databases (such as Oracle, MSSQL, MySQL)
Experience with Java or BeanShell and PowerShell required
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
