Focus and maintain high levels of customer satisfaction : track customer satisfaction and net promoter scores at least once every yearFocus on sales and customer management processes to ensure that the business retains its leadership position in the market
Ensure key metrics like sales productivity, AR DSO, sales growth, market shares, segment shares, key customer acquisitions : are achieved as per plansTo lead and manage the sales team with high motivation levelsTo ensure complete delivery of our promises to customersTo bring speed, stretch and energy into the team membersTo identify high performers and high potential players in the sales team and plan for career development to the mutual benefit of the company and the sales team members
To plan for retention of stable performers and improvement plans for weak performers
To drive training to meet all of the above objectives via coordination with HRCollaborate with the Sales, Marketing & Technical teams within the business : to identify quick wins for current growth and develop strategic initiatives for future growth via geographical expansion, customer partnering, innovation in product line, technology platform changes, product management & marketing, identification of new business opportunities, etc
Collaborate with other functions like supply chain, technical, HR as per business needsEnsure all data / activity requirements of other functions from the business like receivables management, sales forecasts, inventory management, discount controls, etc are fulfilled so as to meet overall company objectives
Competition Tracking : To identify, track and handle competitive moves and subsequent customer negotiations
To provide support to the Business Director, Food & Beverage in meeting company objectives via business performance, data, customer management, liaising with key constituencies
To ensure integrity in all activities of self and the team and to drive an ethical work culture across the team and company
EDUCATION, EXPERIENCE, AND REQUIREMENTS Education/Experience:A BE/ B Tech degree in Engineering any branch, But Prefer chemical/Biotechnology /food Technology / Dairy Technology
An MBA is desired but not essential
5-8 years of successful commercial experience in B2B environment, out of which at least 2-3 years (preferably in a team leader position) as Area Sales Manager or Key Account Manager Demonstrated success in value selling role with increasing levels of responsibility
Experience in field sales is essential, should have strong customer management experience at senior levels in B2B environment, knowledge of working with key or strategic accounts is desirable
This position needs to have a good understanding of technical issues to be able to understand problems and opportunities
