Key Roles & Responsibilities
Key Responsibilities:
Project and team management
- For client engagements, ensure robust governance and oversight through appropriate workflow planning, resource utilisation, quality assurance and client satisfaction
- Lead/build large teams of analysts to deliver on client requirements
- Attract, develop and retain top quality staff to ensure a robust pipeline of talent
Client Engagement
- As a subject matter expert in the corporate credit assessment space, lead customer facing meetings
- Responsible for understanding customer needs in lending, across the loan life cycle - including underwriting, risk rating processes, regulations, compliance, portfolio monitoring, loan recovery / resolution, among others and prepare, present and promote sale of our credit solutions
- Determine business and methodological requirements and architect solutions based on each client use case and CRISIL's product/service suite
- Engage in new client pilots, solution and review processes for new opportunities
- Develop, maintain and foster strong client relationships and lead multiple client engagements independently
- Document market feedback regarding experience with CRISIL's solutions and desired enhancements; actively manage client relationships and drive Net Promotor Scores and CSATs for CRISIL
Franchise and business development
- Leverage industry network to initiate conversation across top tier large and regional banks with the aim of generating new business in the commercial lending space
- Liaise with business heads and business development team to identify opportunities and drive market outreach for credit risk offerings for commercial lending clients
- Develop an account plan for identified target clients including insights on relevant businesses and their key decision makers
- Work closely with the members of the sales team on proposals, Requests for Proposal and Request for Information responses
- Take initiatives towards franchise development to demonstrate CRISIL's domain leadership (in white papers, point of view notes, webinars, etc.)
Essential
Job Skills & Qualifications
- MBA/CA/CFA
- 10-15 years of experience in corporate credit including credit modelling, credit assessment and portfolio management
- Excellent organization, oral, and written communication skills with ability to listen to requirements and business problems to respond with appropriate solution
- Strong leadership, team management and problem-solving skills, with experience of leading large teams
- Ability to work in a high-pressure, deadline-oriented environment and work independently with minimal supervision
Preferred
- Industry affiliation and leadership roles (e.g. RMA, GARP, PRMIA, regional banking association)
- Knowledge of existing and evolving regulations impacting the lending space
- Public speaking experience, publications and/or internal lead on training within an organization
- Experience and enthusiasm of working with senior leadership on franchise development, client acquisition/farming and related business growth activities
- Ability to influence and gain buy-in from sceptics
