SDK Customer Support Developer

We are looking for an experienced and motivated SDK Developer to join our Network

Technology team. In this customer-facing role, you will support Cisco's Silicon One SDK and

work closely with internal development teams and customers. The ideal candidate is a strong

communicator with exceptional debugging skills, ready to tackle complex issues under pressure.

Who You'll Work With

You will collaborate with Cisco's Silicon One team and be part of our global network of

developers. As part of the Customer Support team, you'll interface with customers to solve

complex SDK-related problems, ensuring smooth operations and excellent service.

What You'll Do

Engage in the programming and troubleshooting of Linux/C++ SDKs for Cisco Silicon

One-based devices.

Analyze customer-reported issues, reproduce bugs, and implement fixes using advanced

debugging techniques.

Interact directly with customers, providing high-quality support to diagnose and

troubleshoot issues.

Perform code analysis, review logs, and trace issues to provide actionable solutions.

Conduct unit testing and integration testing as part of the debugging and

troubleshooting process.

Use techniques such as breakpoints, binary search, memory debugging, and core dump

analysis to solve problems.

Collaborate with Cisco R&D teams to escalate issues and ensure seamless integration

between hardware and software.

Maintain version control for debugging purposes and isolate external dependencies.

Who You Are

Proficiency in developing/debugging SDKs or device drivers using C++.

Strong debugging skills, including log analysis, usage of logging/tracing, core dump

examination, and static analysis.

A minimum of 5+ years of experience in software engineering and debugging.

Excellent communication skills, with the ability to interact confidently with customers

and stakeholders.

Ability to work under pressure, maintain composure, and deliver solutions in time-

critical customer-facing situations.

Experience with network processors, particularly Cisco's Silicon One, is a plus.

Basic familiarity with SONiC is preferred but not required.

Knowledge of network protocols (Ethernet, TCP/IP) and communication protocols (I2C,

SPI, USART, PCI) is a plus.

Preferred Qualifications

Experience with SONiC, SAI, and ASIC SDKs is an advantage.

Experience with Makefiles, Linux environments, and ARM microcontrollers.

Familiarity with additional programming languages such as Python and tools like SWIG.

Ability to conduct code reviews and optimize performance through integration with

different Cisco systems.