American Express is seeking an experienced professional to join the Global Merchant & Network Technology Services (GMNTS) team as a Service Delivery Analyst II. The team responsibilities include supporting authorization transaction connections and more than 250 unique functions globally.
Additional team responsibilities include identification, balancing and mitigation of problematic files, maintenance of system tables for 10+ systems, creating tables to facilitate the financial routing and system flow of new AMEX products and financial partners while ensuring compliance policies, protocols and PRSA management are adhered to.
The GMNTS team is the First Point Of Contact for Merchants, Finance , Third Party Processors (TPPs) and Global Network Services (GNS) Partners and acts as an interface between Internal/External technical support teams having to do with Authorizations and File Transfer.
Responsibilities (may include but are not limited to):
This position will be responsible for ensuring the communication of issues and solutions to all levels of management, business partners and technical support.
The successful candidate will have the ability to adapt to ever-changing processing requirements and tools.
The candidate will act in a support role which may include highlighting issues, researching cause/effect, and solutioning opportunities for improvement or control.
In-depth support for our established processing requirements. Proficiency in using multiple systems, tools and platforms to support all regions including U.S., Canada, Latin America, EMEA and JAPA.
Monitor, document and track daily processing in accordance with established SLAs.
Support the end-to-end delivery of all aspects of Global Card AR & AP ensuring controls and compliance for all processes. This position will actively support the department Control Role inclusive of SOX testing and compliance, PRSA and Loss Event reporting.
Identify , escalate and actively work with colleagues throughout the company to support the resolution of issues including but not limited to authorization transaction connections, the balancing of problematic files, currency rates and control points for all regions.
Open and update incident records for Password Resets, Link Status and other issues as skilled or directed. Provides support to senior team members to drive and/or escalate incident management records for resolution.
Accountable to customers (internal and external) to resolve their technical issues or capture complete details to escalate to a more senior analyst or second level support team.
Accountable to team for completing assigned tasks and deliverables as agreed upon.
Accountable to team for delivery of quality work.
Qualifications:
Preferred degree in Computer Science, Network, Finance or related field
Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
